Privacy Policy for MaxCoin App

Please read these Terms & Conditions carefully before accessing or using our Platform or any part thereof. By accessing or using any part of the Platform. You agree to be bound by these Terms & Conditions. If You do not agree to all the terms and conditions, then you may not access the platform or use any services provided by us. These Terms and Conditions form a legal and binding agreement between the User and Us and is made pursuant to the terms of the Information Technology Act, 2000.These terms and conditions (“Terms & Conditions”) govern the use of our mobile application – “MaxCoin” (“App”) (App shall collectively be referred to as “Platform”). At New Patpar Ganj Rd, Block S 2, Upadhyay Block, Shakarpur Khas, New Delhi - 110092.
It is hereby understood that the term “User” shall mean any person using the Platform i.e., consumers, financial institutions, regulated entities, data partners and other partners. Your use of this platform implies that you have read, understood, and agreed to abide by following our terms and conditions (“Terms & Conditions”). This policy describes our policies and procedures for collection, use, storage, processing, disclosure, and protection of any information, including, but not limited to, business or personal information provided by you as a user (“you/r”) while using the platform. This policy does not apply to third-party websites/ applications that are connected via links to the platform. If you do not agree with this policy, please do not proceed further to use / access this platform.

We may update this policy from time to time. while we will always endeavor to notify you, you must periodically review the policy for the latest information on our privacy practices.

User acknowledges that by accessing the Platform, Users expressly consent and confirm to collection, maintenance, usage, handling, and disclosures of User information including the sensitive personal data by MaxCoin in accordance with this Policy.
User acknowledges that the Platform may contain links to other websites. If a User clicks on a third-party link, the User will be directed to that website. Note that these external sites are not operated by MaxCoin. Therefore, it is strongly advised that Users review the privacy policy of these websites/external links. MaxCoin has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Users acknowledge that they have the option not to provide or agree to the collection of information. If a User chooses not to agree with the Policy, they will not be entitled to avail financial services of MaxCoin.

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you i.e., user, such as anonymous usage data of the platform, general demographic information we may collect, preferences that are generated based on the data you submit, and time spent on the platform. Personal Information includes your name, date of birth, email, PAN details, Bank details, Salary details, City of residence/ work; which you submit to us through the registration process at the Site. Other types of information you may provide include your phone number; photographs, current and previous addresses; tenant or homeowner status; rent/EMI payments; gender; dependents; employment status; income details; bankruptcy details if applicable; the purpose of the loan; other financial commitments and loan details; business plan and financial projections; work experience and employment background; references; personal and business bank statements; list of creditors and debtors: CIBIL Report; and video footage for the purpose of success stories or marketing campaigns (in which you have agreed to participate). You undertake that you shall be solely responsible for the accuracy and truthfulness of the Personal Information you share with us. Please note that sensitive personal and financial information not related to our Services is not requested and should never be submitted through these channels.

We collect and process the following information you provide while
1. Registering for an account. You can create a profile by registering on the platform and entering your Mobile no, Full name, Father’s Name, Date of Birth, Gender, Email address, and Marital Status. By registering, you are authorizing us to collect, store, and use this information in accordance with this Privacy Policy.
2. Filling out forms on the Platform
3. Via correspondence with us (for example, by e-mail, phone, or chat)

The MaxCoin Platform may automatically collect the following information from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi, mobile network) transactional SMS, communication information including contacts to provide customized offerings.

The information the App collects, and how that information is used, depends on how you manage your privacy controls on your device. When you install the App, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the App and explicitly seek permissions from you to get the required information from the device. The information we collect from your device includes the unique ID i.e., IMEI number, information on operating system, SDK version and mobile network information including carrier name, SIM Serial and SIM Slot, your profile information, list of installed apps, Wi-Fi information. We collect information about your device to undertake fraud detection, provide automatic updates and additional security so that your account is not used in other people’s devices. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our services and provide an enhanced customized user experience to you. You can change the device access you provide to us in your device settings.

Personal information includes any information concerning the personal or material circumstances of an identified or identifiable User, e.g., name, e-mail address, gender, date of birth, postal address, phone number, a unique login name, password, password validation, marital status, family details, business information and other details shared via application form or via email or via any other medium. It can also include information such as username, account number, password, and any other personally identifiable information. It includes identification documents issued by government or other authorities, and includes details of or pertaining to Aadhaar, PAN card, voter ID, and ration card. It includes your past credit history, income details, details of loans issued, or otherwise applied for through the Platform, payments, and repayments thereof, bank account details and bank account statements. While you can browse some sections of our Website without being a registered member as mentioned above, most activities (such as availing of loans and other financial services on the Website and the App) requires registration and for you to provide the above details. We will indicate the mandatory and the optional fields against the information requested from you. You always have the option to not provide your personal information by choosing not to use a particular service or feature on the Platform.

For the following reasons, MaxCoin will collect and monitor all your contact lists and account access rights: 1. If the user is unable to repay the payment on time, and there is an overdue behaviour, we will contact the user to make the repayment. If the user cannot be reached, we may contact the contact list provided by the user to ensure that the user repays the payment in time. 2. Due to the requirements of NBFC, we will analyse the user's contact information to determine whether there is our blacklist. If there are fraudulent loans or overdue users in the user's contact list, we will not pass the review. We will collect contact information from your device for risk analysis by detecting reliable reference information. During the visit, you can terminate our visit at any time. After termination, we will not continue to visit. The more reliable your contact information, the lower the risk.

We require camera access to scan and capture the required KYC documents thereby allowing us to auto-fill relevant fields. As a part of facilitation of the KYC journey, we require access to your camera to enable you to initiate your KYC process. We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster loan application details filling and disbursal process. This ensures that you are provided with a seamless experience while using the application. Collect and monitor the location of your device in order to provide you loan, offers, anti-fraud and other features We value your trust in providing us your personal information & hence we use reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. Information You provide to Us may be stored on Our secure servers located within India. However, you understand and accept that there is no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. While it is always our endeavor to take all reasonable steps to prevent disclosure of information, however, no method of transmission, whether in physical form or over the internet, or method of electronic storage is 100% secure and may be subjected to unintentional risks, due to reasons beyond our control. By accepting this Privacy Policy, you accept that such transmission of your personal information is done at your own risk.

5. SMS
We will collect all the content of your SMS, which helps us identify the various accounts you hold as a user and your cash flow, and help us conduct credit risk assessments so that we can determine your risk profile and provide you with Appropriate credit analysis. Including whether you meet the loan conditions, whether you have overdue behaviors', whether there are other loan behaviors', you can refuse the authorization during the authorization process, after the refusal, we will not access the relevant data unless you agree again and open the authorization. We will not disclose the information you provide to any third party, and strictly protect your data privacy.

Our App requires storage permission so that your KYC and other loan application related scanned documents can be securely downloaded and saved on to your phone, You then can easily upload the right KYC related documents for quick submission of loan application, enhancing the user experience.

We will obtain a verification address to help make better credit risk decisions and speed up the “know your customer” (KYC) process. Therefore, we collect and monitor information about the location of your equipment in order to provide services for your loan application.

Our App collects meta data information which includes the application name, package name, installed time, updated time, version name and version code of each installed application on your device to perform credit risk assessment and mitigate organised frauds.

1. Additional Information

We automatically track certain information about you based upon your behaviour on our Platform. We use this information to do research on our users' demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis.
We also collect your Internet Protocol (IP) address and the URL used by you to connect your computer to the internet, etc. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our website or not), your computer browser information, and your IP address.
2. Cookies
MaxCoin may use "cookies" as required on the Website. "Cookies" is a term generally used for small text files a web site uses to recognize repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising, preferences etc.
Cookies themselves do not personally identify the User, but it identifies User device. Generally, cookies work by assigning a unique number to the computer that has no meaning outside the assigning site.
For the purpose of this Policy Users are informed that cookies also exist within mobile applications when a browser is needed to view certain content or display an ad within the application.
Users are being made aware that MaxCoin cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on MaxCoin’s Platform. If Users do not want information collected using cookies, they may change the settings in the browsers that allows to deny or accept the cookie feature as per User discretion and in the manner agreed by them.
3. Web Beacons
The web pages of the website contain electronic images known as “web beacons,” sometimes called single-pixel gifs and are used along with cookies to compile aggregated statistics to analyse how the website is used. Web beacons may also be used in some of MaxCoin’s emails to know which emails and links recipients have opened, allowing it to gauge the effectiveness of its customer communications and marketing campaigns.

Pursuant to Information and Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, MaxCoin endeavors to protect sensitive personal and personal information and data of the Users.
You further understand and agree that repayment of a loan / financial facility does not automatically rescind the consents You have provided to us under the Privacy Policy nor does deletion of your account with the Platform.
We shall store your information and/or data for such period as may be required by MaxCoin / financial partners to
I. enforce its legal rights and obligations against you
II. to ensure compliance with its obligations and responsibilities under applicable laws in specified by the Reserve Bank of India.
We store and process your personal information on cloud servers. Some of the safeguards we use are firewalls and bit data encryption using SSL, and information access authorization controls. we use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of your information. Information you provide to us may be stored on our secure servers located within or outside India.
However, you understand and accept that there is no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to us is at your own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Platform and data bases or other acts of third parties, or acts or omissions beyond our reasonable control and You shall not be entitled to hold MaxCoin, responsible for any breach of security.


We do not sell, rent, lease, or otherwise share your Personal Information with anybody and will never do so. Keeping this in mind, we will share your information with third-parties only in such manner as described below:
1. We share Your information with our third-party partners to conduct data analysis in order to serve you better and provide services on our Platform
2. We disclose and share Your information with our financial service providers, banks or NBFCs and Our third-party partners and for facilitation of a loan or facility or line of credit or purchase of a product,
3. We may disclose Your information, without prior notice. If we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply with our terms and conditions or assign such information during corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations of fraud prevention and credit risk reduction,
4. We may disclose your information, without prior notice, if we are under a duty to do so in order to comply with any legal obligation or an order from the government and/or a statutory authority, or in order to enforce or apply our terms and conditions or assign such information during corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction
5. We will disclose the data / information provided by a user with other technology partners to track how the user interact with MaxCoin on our behalf
6. We and our affiliates may share your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business. Such a transaction should occur than any business entity (or the new combined entity) receiving any such information from us shall be bound by this Privacy Policy with respect to your information
7. We will disclose the information to our third-party technology and credit partners to perform credit checks and credit analysis like Credit Bureaus or third-party data source providers
8. We will disclose Your information under a confidentiality consent with the third parties and restrict the use of the said Information by third-parties only for the purposes detailed herein above.
Notwithstanding anything mentioned hereinabove, the MaxCoin shall not be responsible for the actions or omissions of the service providers or parties with whom the Personal Information is shared, nor shall the MaxCoin be responsible and/or liable for any additional information you may choose to provide directly to any service provider or any third party.
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyse User patterns on the Platform. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.

Our platform links to other websites may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites. With this Privacy Policy, we are only addressing the disclosure and use of data collected by Us. If You visit any website through the links on MaxCoin, please ensure You've viewed the privacy policies of each of those websites. Their data collection practices and their policies might be different from this Privacy Policy and We do not have control over any of their policies neither do we have any liability in this regard.


We serve ads through third-party advertising agencies to while you visiting our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to our Platform and other websites/ app in order to provide advertisements about goods and services of interest to you.

The Platform is not directly directed to anyone under the age of 18 and does not knowingly collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign up for our Service directly. If we learn that we have gathered personal information from anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at

If You require any information or clarification regarding the use of Your personal information or this Privacy Policy, you can contact us at If You have grievance with respect to use of Your personal information, please write at The MaxCoin is a platform based in India. By browsing/using the Platform, you hereby acknowledge that the MaxCoin is not responsible or liable in any manner to comply with any local laws of Your territory except India.

© Copyright 2021 MaxCoin. All Rights Reserved.